The power to settle financial complaints.
The power to settle financial complaints.
Consumers come to the Financial Ombudsman Service if they have a dispute with a financial services business and can’t sort it out themselves. Our role is to resolve disputes fairly, reasonably and impartially.
We’ve got opportunities for graduates to join us as case assessors.
Our case assessors are the first point of contact for our customers, so they’re great communicators who ask the right questions. And they’re confident about solving problems, too: they have to work out what really happened in every case – and decide the outcome.
The starting salary is £22,000. You don’t necessarily need any previous financial services experience, as we will give you all the training you need.
from £22,000 – London docklands
Our case assessors have to make decisions on disputes every day. Decisions that can change people's lives. They're the first point of contact for our customers, so they are great communicators who ask the right questions. And once they have all the information they need, they use their problem-solving skills to get to the bottom of a case.
If you have a way with people and like getting your head around complex problems, have a look at the job description.
If you’re interested in joining us, please send your details online to our recruitment partners, Randstad, attaching your CV and a letter telling us:
Tom Whittington is a team manager at the Financial Ombudsman Service. He tells us how he made the transition from law graduate to one of our adjudicators, and then became a team manager in just over a year ...
... as a free, independent service for consumers, we help people from all backgrounds – and all parts of the community – to settle complaints they might have with their bank, insurance company or finance firm.
We want the people we employ – and our work culture – to reflect and value the diversity of our customers. We’re also fully committed to helping all our people fulfil their potential – with first-class training and outstanding opportunities for career development.
By doing the right thing by everyone we deal with, by being committed to fairness, and by respecting difference – we believe we can offer a service we can be proud of.
Natalie Ceeney, chief ombudsman
Knowledge is at the heart of what we do at the Financial Ombudsman Service. This is why we are committed to the professional development of our employees. As well as providing a wide range of on-the-job training and support, we offer employees the chance to take in-house and external training courses, and to study for relevant qualifications.
We are also currently "piloting" an external accredited training programme for our adjudicators, set at Masters degree level – in partnership with Queen Margaret University, Edinburgh.
As part of our overall remuneration package, we offer a "flexible benefits" plan. This entitles you to a number of core benefits including:
You can create a tailor-made benefit package to suit your own particular circumstances, by choosing to boost or reduce any of these benefits – and/or to select additional ones (such as critical illness cover, dental cover and travel insurance). We also offer season ticket loans.