our organisation chart
our board and executive team
casework
- operations
led by our Chris McDermott, our operations director – working with our senior operational team
- decisions and professional leadership
led by Tony Boorman, our principal ombudsman and decisions director, and Caroline Wayman, our principal ombudsman and legal director, working with the panel of ombudsman and our policy and legal team
- insight & communications
led by David Cresswell, our director of communications and customer insight, working with our communications team
infrastructure and support
