The power to settle financial complaints.
The power to settle financial complaints.
rate our website and service with our
3-minute online survey
how the ombudsman service helped me ...
22 February 2012
chief ombudsman, Natalie Ceeney, is interviewed on Radio 5 Live's drivetime show – on why consumers don't need to use a claims manager to complain about PPI – and are just as likely to win by doing it themselves
For media enquiries, phone Phillipa Cook or Martyn James in the press office on 020 7964 1234 (for out-of-hours media enquiries, please call 07718 658 306).
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec
21 February 2012
21 February 2012
at a seminar organised by the Insurance Institute of Stoke for its members, the ombudsman explains how effective complaints handling is just part and parcel of good customer service – and highlights the complaints-prevention resources available for financial services practitioners
20 February 2012
as part of the ombudsman service's ongoing awareness-raising work with people less likely to know their rights if they have a financial problem, the ombudsman features this month on key Asian-lifestyle websites and on buses in Northern Ireland
15 February 2012
David Cresswell from the ombudsman service takes part in a phone-in on BBC Radio Northampton about the ombudsman's approach to motor insurance complaints
13 February 2012
we launch our new series of training days across the UK for front-line community workers and consumer advisers
10 February 2012
the ombudsman shares tips with Pride magazine on how to make the most of your money – as part of our ongoing work to raise awareness of the ombudsman service across the Black African and Caribbean community
10 February 2012
in a provisional decision upholding a consumer's complaint about a bank's advice to invest in AIG funds, the ombudsman sets out his general approach to this kind of case
6 February 2012
as part of our growing online technical resource, we set out the ombudsman's approach to disputes involving "guaranteed asset protection" (GAP) insurance
1 February 2012
the Court rejects Europ Assistance's legal challenge against the ombudsman's key ruling on "volcanic ash-cloud" travel-insurance claims
31 January 2012
we publish a summary of responses to our consultation on the practical issues involved in publishing ombudsman decisions
31 January 2012
the progress we have made on our "equality and diversity action plan" is independently assessed – and signed-off a year early – as part of our commitment to doing the right thing by everyone we deal with
30 January 2012
Zee, the magazine for subscribers to the Asian TV network, asks the ombudsman for new year cashflow tips on making the most of your money in 2012
27 January 2012
more case studies and guidance added to our online technical resource – setting out the ombudsman's approach to disputes over whether payment protection insurance (PPI) was sold or not – including letters we have sent about this to financial businesses and to claims-management companies
25 January 2012
Tony Boorman, principal ombudsman, speaks at the BBA’s retail-banking seminar on the new Financial Conduct Authority – about the importance of building confidence and trust in financial services through a new approach to regulation, complaints and customer service
21 January 2012
David Cresswell from the ombudsman service takes part in the money slot on the BBC1 breakfast show – to talk about the ombudsman's approach to motor insurance disputes involving the valuation of a vehicle that's been written-off
17 January 2012
[issue 99 - PDF version opens in new window]
12 January 2012
the National Audit Office (NAO) reviews the efficiency of the ombudsman service, as it gears up to face further unprecedented demand for its services
11 January 2012
our first complaints-prevention training day of the year takes place in Chester – for front-line community workers and consumer advisers from across the North West and North Wales
10 January 2012
the ombudsman features in the 2012 issue of Family Health magazine – distributed across sports and fitness centres in the UK – helping new parents to get their finances into shape in the new year
6 January 2012