The power to settle financial complaints.
The power to settle financial complaints.
speech: Tony Boorman, principal ombudsman, on complaints, regulation – and re-building trust, at the BBA’s retail-banking seminar on the new Financial Conduct Authority (FCA)
speech: Natalie Ceeney, chief ombudsman, on consumer credit complaints, at the Finance and Leasing Association’s 8th annual consumer finance conference
briefing: Tony Boorman, chief ombudsman, explains how the Financial Ombudsman Service operates – at the briefing on "regulatory models" held as part of The Leveson Inquiry into the culture, practices and ethics of the press
debate: Natalie Ceeney, chief ombudsman, takes part in a debate on "compensation culture" with ABI and Which?
speech: Caroline Wayman, principal ombudsman and legal director, on the ombudsman and complaints handling at the FSA's training session for businesses on the assessment and redress of payment protection insurance (PPI) complaints
speech: Tony Boorman, principal ombudsman, on banks and claims-management companies at the BBA’s seminar on complaints handling
speech: Natalie Ceeney, chief ombudsman, on "improving redress" at the BBA's annual international banking conference
speech: Natalie Ceeney, chief ombudsman, talks about "joined up" redress at FSA's conference on the new Financial Conduct Authority's approach to regulation
speech: Natalie Ceeney, chief ombudsman, shares her views with the Association of British Insurers (ABI) on improving the insurance industry's service and reputation
speech: Tony Boorman, principal ombudsman, speaks at BBA's complaints-handling seminar
presentation: principal ombudsman, Caroline Wayman, shares the ombudsman's approach to PPI complaints in a presentation at Westminster and City's annual conference on protection and creditor insurance
presentation: lead ombudsman, Caroline Mitchell, shares the ombudsman's view on "suitability" in a presentation at the FSA's Retail Conduct Risk Seminar: Assessing suitability
speech: Tony Boorman, principal ombudsman, speaks at the British Bankers Association's complaints seminar
speech: Tony Boorman, decisions director and principal ombudsman, speaks at ABI complaints seminar
speech: Tony Boorman, principal ombudsman, at the BBA's seminar on payment protection insurance
speech: Tony Boorman, principal ombudsman, at the ABI complaints-management seminar
speech: Tony Boorman, decisions director and principal ombudsman, at the Council of Mortgage Lenders’ seminar
speech: Tony Boorman, decisions director and principal ombudsman, at the ABI's complaint management seminar
speech: Walter Merricks, chief ombudsman, at the FSA's summer school
speech: Sir Christopher Kelly, chairman, talks about "myths and truths" at the Association of Finance Brokers (AFB) annual dinner
speech: Walter Merricks, chief ombudsman, to the Consumer Action Network
speech: Walter Merricks, chief ombudsman, to members of the PEP and ISA Managers' Association
speech: Walter Merricks, chief ombudsman, at the Financial Services Research Forum
speech: Walter Merricks, chief ombudsman, at the launch event for the Consumer Credit Act 2006
speech: Chris Kelly, chairman, at the Association of IFAs annual dinner
speech: Walter Merricks, chief ombudsman, at the FSA summer school
speech: Walter Merricks, chief ombudsman, at the annual conference of the Council of Mortgage Lenders
speech: Walter Merricks, chief ombudsman, at the annual conference of the Council of Mortgage Lenders
speech: Walter Merricks, chief ombudsman, at the APCIMS annual conference
speech: Walter Merricks, chief ombudsman, to the Worshipful Company of Insurers
speech: Walter Merricks, chief ombudsman, to the Cardiff Faculty of Law
speech: Walter Merricks, chief ombudsman at the Building Societies Association annual conference
seminar: "the Financial Ombudsman Service - form and function in a new statutory dispute resolver" [programme PDF opens in new window]
speech: Walter Merricks, chief ombudsman, at the Institute of Actuaries AGM - "what does the public expect of actuaries?" [PDF opens in new window]
speech: Walter Merricks, chief ombudsman, talks about "the financial ombudsman service" at Chantrey Vellacott DFK's financial regulation industry group
speech: Walter Merricks, chief ombudsman, talks about "lessons from merging the financial ombudsman schemes" at the annual conference of the British and Irish Association of Ombudsmen