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warning! scam phone calls

21 February 2012

We've heard that people are getting fraudulent phone calls claiming to be from the Financial Ombudsman Service. The calls ask people to log-on to a scam website that's set up to steal their personal data.

The Financial Ombudsman Service does not "cold-call' consumers and we would never ask to connect to your personal computer.

If you receive any phone calls from people who say they work at the ombudsman service – but it seems suspicious and you want to check it out - please phone us directly on 0300 123 9 123.

To help protect yourself generally from scam communications – you should:

never provide personal details – such as your address, phone number etc – unless you’re absolutely sure the request is genuine;
never provide any of your banking or credit card details unless you know for certain that the request is genuine; and
never give anyone your security information, such as your internet/telephone banking password or log-on details (no genuine banking firm ever asks you to provide this information).

More information on how to protect yourself from scams.

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press office – phone 020 7964 1234
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